Returns & Refunds

If something is not right with your order, we will put it right. Please read the points below before raising a return.

Return window

You may request a return within 7 days of delivery.

Condition of the item

The saree must be unused, unwashed and undamaged, with all original tags and packaging intact. Items that have been worn, altered, washed or damaged after delivery cannot be accepted.

How to raise a return

Sign in to your account, open the order, and choose the item you wish to return. Tell us the reason and, where the item arrived damaged or incorrect, please attach a photograph. Our team will confirm the request and arrange pickup where the service is available at your PIN code.

Damaged or wrong items

If your order arrives damaged, or you receive an item you did not order, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including any delivery charge.

Refunds

Once your return is received and inspected, we process the refund to your original payment method. Refunds usually reach your account within 5 to 7 working days, depending on your bank. For Cash on Delivery orders, we will collect your bank details to make the transfer.

Handloom variation

Small irregularities in weave, slubs in the yarn, and minor colour variation are inherent to handwoven sarees and are not treated as defects.

Need help?

If you are unsure whether your item qualifies, contact us before returning it and we will advise you.