Return & Exchange Policy

2. Return & Exchange Policy: At Anjalis Vijaylakshmi Sarees, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, please review our return and refund policy below. Return Eligibility • Returns can be requested within 24 hours from the date of delivery. • Orders with custom tailoring services, including Fall & Edging, are not eligible for return or cancellation. • Returns will only be accepted under the following circumstances: o The product is damaged or defective. o An incorrect item has been delivered. o The product colour is significantly different from the website description. How to Request a Return To initiate a return, please email us at vijaylakshmisaree@gmail.com with your order details and the reason for the return. Alternatively, you can contact us on WhatsApp at +91 9832399399, and our customer support team will assist you with the return process. For damaged, defective, or incorrect products, kindly include: • A clear photograph of the product. • A package opening video. • The product price tag. • The original packing cover received with the order. Providing these details helps us process your request quickly and efficiently. Return Approval Process • Our customer support team will review your request and verify the provided information. • Once your return is approved, you will receive instructions for shipping the product to our return address. Return Conditions To be eligible for a refund, the product must: • Be unused, unwashed, and unaltered. • Be returned in its original condition and packaging. • Have all original tags attached, including the Silk Mark tag (where applicable). • Maintain the original saree folding. Products that do not meet these conditions may not qualify for a refund. Reverse Pickup Reverse pickup services are available only for damaged, defective, or incorrectly delivered items and are subject to service availability based on your PIN code. Shipping Charges For orders that qualified for Free Shipping, a logistics charge of ₹85 per item will be deducted towards onward and return shipping costs. Refund Policy • Refunds will be processed only after the returned product has been received and successfully inspected by our Quality Assurance team. • The refund amount will include only the product value. Shipping charges, handling fees, and any other costs incurred by either the customer or the company are non-refundable. • Refunds will be credited to the original payment method used while placing the order. • Please allow 7–10 business days from the date of refund initiation for the amount to reflect in your account, depending on your bank or payment provider. • If you have any questions regarding returns or refunds, please contact us at vijaylakshmisaree@gmail.com or reach out to us on WhatsApp at +91 9832399399. Our customer support team is always happy to assist you and ensure a smooth resolution to your queries.